Delivery Lead/Manager- Digital

About Us

Our client, provides Digital Transformation, Big Data and Cyber Security services that enable organisations to accelerate their return on investment and in doing so make distinctive, lasting, and substantial improvements to their Business and IT capabilities.

You will be working and learning from some of the most talented and experienced professionals in the technology industry. Our architects, engineers, and delivery professionals are helping the world’s largest organisations to build their strategies, next- generation architectures and solutions.

We pride ourselves on our vendor-neutral approach to solution delivery. We always act in the interest of our clients to help them solve their complex and challenging business needs.

Responsibility Summary:

The role holder will be responsible for ensuring the success of our software and service deliveries through diligent and thoughtful execution and regular consultation with our clients and leadership team. The Delivery Lead fuses the responsibilities associated with scrum masters, agile business analysts and agile-minded project managers with some of the responsibilities associated with a Client Engagement Manager. The role is London based, although some work may be required from client sites based throughout the United Kingdom.

The ideal candidate will:

• Have a strong agile delivery background; with multi-year experience in either a scrum master, agile project manager or agile business analysis role
• Have experience building and owning client relationships, at both a delivery and commercial level.The role is principally a client facing one. Typically, 90%-95% will be billable on-site. The remaining 5%-10% will be spent on other initiatives that support the candidates personal growth plan in-line with bringing benefit back to our client
• Key Responsibilities:

  Client Engagement

  • Responsible for the delivery of our clients services – ensuring client expectations are met
  • Ensure trusted partnerships are established quickly in order to always act in the best interests of our clients
  • Collaborate with the sponsoring BU Director and Engagement Lead to fully understand client expectations and to help shape our commitments
  • Ensure a smooth and consistent delivery approach throughout, in line with our clients Delivery principals and practices
  • Ensure all project / service decisions are aligned with our wider commitments to the client
  • Be an escalation point for any scope requests / adjustments 
  • Collaborate with the Engagement Lead to shape and implement a suitable engagement strategy with some of their new clients (Small, Medium, Large accounts)

    Delivery

    • Own the delivery process, constantly looking for ways to learn and adapt
    • Collaborate with sales and finance on forecasts, client business development, RFP responses, and development of financial models to ensure engagement profitability
    • Work with the client, and other subject matter experts to turn business-driven requirements into playable user stories (INVEST ready).
    • Peer review user stories to make sure requirements captured reflect conversations
    • Oversee the creation of top-down and bottom-up estimates
    • Facilitate release and sprint planning, daily scrum, backloggrooming and retrospective ceremonies
    • Create data-driven dashboards to highlight teamperformance and proactively identify opportunities for adjustment and improvement – e.g. story points delivered, estimation variance and sprint velocity
    • Maintain a comprehensive RAID log and provide regular reports on unblocking impediments and mitigating issues and risks
    • Support the clients team(s) by helping them make appropriate commitments during sprint / release planning (e.g. story selection and prioritisation, sprint / release goals)
    • Responsible for driving relationship and stakeholder management, working closely with the BU Director and Engagement Lead
    • Support the development of delivery and account management IP
    • Assist in business development activities, proposals, bid writting and pre-sales
    • Assist in thought leadership on delivery subjects and Service or Product Delivery Management by creating materials as directed
    • Participate in the recruitment and on-boarding of new staff

    Job Criteria

    Essential

    • 5 Years experience in your chosen specialism as a minimum
    • Experience in leading highly motivated, cross functional,multi disciplinary engineering and creative teams.
    • Experience in leading and motivating highly skilled people.
    • Excellent communicator – able to manage expectationsduring difficult times, able to contribute to the generation of

      pre-sales / marketing materials.

    • Pragmatism in delivery at all times – know when to use orblend traditional and modern practices and frameworks.
    • Excellent Consulting and Stakeholder Managementexperience, preferably with an established Consulting /

      Service organisation.

    • Experience in and with the full software developmentlifecycle, ideation through to the run-and-operate.
    • Experience embedding and implementing agile deliverytechniques, where it makes sense to do so.
    • Deep understanding and recent experience managing scopein environments “geared for change”.
    • Must be able to deconstruct complex business needs intoclear and simple playable user stories, with agreed

      acceptance criteria.

    • Must be able to manage a backlog and run regular shapingexercises with business and technical contributors.
    • Understanding of the traditional waterfall delivery process,specifically where it adds value and where it has limitations.
    • Experience working in Large ITIL driven enterpriseorganisations.
    • Familiarity or working knowledge of gov.uk Digital ServiceStandards and the GDS service design manual.

      Desirable

    • Certified ITIL professional
    • PPM / Prince II certified